Privacy Policy

Last updated: 10/09/2026

1. Who We Are

This website is operated by Sybille Books, of PO Box 63012 London NW9 1GU ("we", "us", "our"). We are the data controller responsible for your personal data collected through sybillebooks.com.

If you have any questions about this policy or how we handle your data, you can contact us at info@sybillebooks.com.

2. What Information We Collect

Information you give us directly

• Contact form: your name, email address, and message content when you get in touch via our contact page.
• Orders and accounts: your name, billing and shipping address, email address, telephone number, and order history when you purchase a product or create an account.
• Payment information: when you make a purchase, your payment details are collected and processed directly by our payment provider, Mollie, and are not stored on our own servers.

Information collected automatically

• Standard technical data such as your IP address, browser type, and pages visited, via cookies and similar technologies (see Section 5).

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders, including payment, delivery, and customer service (legal basis: performance of a contract).
• To respond to enquiries submitted via our contact form (legal basis: legitimate interest).
• To meet our legal obligations, such as tax and accounting record-keeping (legal basis: legal obligation).
• To improve our website and understand how it is used (legal basis: legitimate interest).
• To send you marketing communications, only where you have opted in to receive them (legal basis: consent). You may withdraw this consent at any time.

4. Sharing Your Information

We do not sell your personal data. We share information only with the following categories of third party, where necessary to operate our business:

• Payment processing: Mollie, to securely process payments.
• Website hosting: A.S Websites, who store the data underlying this website on our behalf.
• Delivery/courier services: Royal Mail, to fulfil and deliver your order.

5. Cookies

Our website uses cookies, which are small text files placed on your device, to make the site function correctly and to understand how it is used. These may include:

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use the shopping cart and checkout.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes set out in this policy. Order and transaction records are typically retained for 6 years, in line with UK tax record-keeping requirements, after which they are securely deleted. Contact form enquiries are retained only as long as needed to resolve your query, unless a longer period is required by law.

7. International Transfers

Some of the third-party services we use (such as our payment processor, hosting provider, or font/asset delivery services like Google Fonts) may process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the provider's own adequacy certifications.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at info@sybillebooks.com. If you are unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO).

9. Children's Privacy

Our books are intended for children, but this website itself is intended for use by parents, carers, teachers, and other adults making a purchase or enquiry on a child's behalf. We do not knowingly collect personal data directly from children, and no part of this site is designed to solicit personal information from a child without parental involvement.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date.

11. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us at info@sybillebooks.com.